Refund Policy

Terms & Conditions

Welcome to 2captcha!
These terms and conditions outline the rules and regulations for the use of 2captcha LLC’s Website, located at www.2captcha.net.
By accessing this website we assume you accept these terms and conditions. Do not continue to use 2captcha if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing 2captcha, you agreed to use cookies in agreement with the 2captcha LLC’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, 2captcha LLC and/or its licensors own the intellectual property rights for all material on 2captcha. All intellectual property rights are reserved. You may access this from 2captcha for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from 2captcha
Sell, rent or sub-license material from 2captcha
Reproduce, duplicate or copy material from 2captcha
Redistribute content from 2captcha
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. 2captcha LLC does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of 2captcha LLC,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, 2captcha LLC shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
2captcha LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant 2captcha LLC a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 2captcha LLC; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 2captcha LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of 2captcha LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Fees

Billing: We offer flexible payment options, including "pay per use" and package purchases. For "pay per use", you only need to recharge before using the service. To use 2captcha's services, users need to recharge in advance. You can find the "pay per use" prices on the official website homepage and the package prices in the Market section.
If your package subscription expires or is fully consumed, you have the option to renew it automatically or manually.
Automatic Renewal: If you have enabled the auto-renewal option for the package, when the package expires or is fully consumed, the system will automatically deduct the corresponding balance for the package price and renew the same usage of package.
Manual Renewal: If you have disabled the auto-renewal option for the package, when the package expires or is fully consumed, you need to manually select the desired package for renewal and click the "renew" button. Once clicked, the system will automatically deduct the corresponding balance for the package price and renew the package for you.
If you have any specific requirements, you can also contact our staff for manual renewal.
Unused portions of expired packages are non-refundable.
2captcha operates on a prepaid system. After using the corresponding services, 2captcha has the right to deduct the corresponding fees from your prepaid balance. Users who use packages will have the corresponding package usage deducted.
All payment methods are available for selection from the payment options provided by 2captcha.
2captcha reserves the right to modify rates (including increasing rates) and payment terms at any time without prior notice to customers. The modified rates and payment terms will be effective upon their publication in the system.
If you intend to request a refund for an order through our payment provider, please contact our official customer service beforehand to discuss the reason for the refund. We will do our utmost to assist you in resolving any issues you may encounter. We will not process refund requests for orders made without prior contact with us, and we may temporarily suspend your API key until you voluntarily reach out to us.2captcha reserves the right to reject orders and payments for selected services, including but not limited to unsupported services, suspected fraudulent or unauthorized transactions, or illegal activities.

Free Trial

2captcha offers users a free usage credit of $0.05. The condition to obtain the free trial credit is to join 2captcha's Telegram group. 2captcha reserves the right to modify the conditions for obtaining the free trial credit. During this period, you can evaluate the service and make a decision regarding purchasing.
You acknowledge and agree that you may only use the services based on the trial terms specified in these Terms of Service, within the scope designated by 2captcha in your account and/or system.
Before starting the free trial, you need to register an account. Please note that the free trial option is only available for new users, and each user can only use the free trial credit once. Creating multiple accounts to obtain multiple free trial credits is not allowed. If duplicate accounts are detected and/or duplicate accounts are blocked, we reserve the right to stop providing the free trial, and you will no longer have access to any services provided during the free trial. The company reserves the right to fully restrict access to the system.
Regardless of whether your free trial credit is fully consumed or not, you can recharge at any time during this period, and your unused free trial credit will be accumulated and added to the recharge amount without disappearing.

Refferal System & Developer program

Each customer can receive rewards for referring new customers based on the defined terms below. 2captcha pays rebates to customers based on the actions of new customers, such as their recharge behavior. 2captcha reserves the right to modify the terms of the referral program.
Refferal System：When a user registers by clicking on a referral link, you will receive a certain profit share when your referrals add balance. The profit can be directly transferred to your account balance, or you can contact customer service to withdraw it when it accumulates to $200. The profit-sharing ratio may vary for each referrer, and 2captcha will adjust the ratio based on the actual situation of the referrer. 2captcha reserves the right to modify the profit-sharing ratio and inform the referrer at any time.
Developer program：
Developers can earn developer share by adding App IDs to their software or programs. By adding the App ID to the task parameters, you can earn a share of the revenue when your referred users consume their balance. The current share ratio ranges from 8% to 20%. We will determine your starting rate based on your application description, or you can contact us to make adjustments. 2captcha will adjust the profit-sharing ratio based on the actual situation of the developer, and reserves the right to modify the ratio and inform the developer at any time.
The recharge amounts of new customers and the rebates for referrers and developers are provided by the company based on the results from the tracking system and reflected in the account. Both parties agree to use the proprietary tracking system as the most reliable source of information for calculating rewards under the Referral System & Developer Program.
If a customer violates any important terms of these terms or if the company receives notice that the customer has violated any terms or conditions related to these terms from any other entity, the company reserves the right to withhold or reduce any payments to the customer or any applicable laws or regulations.
Referrers and developers should promote the system and distribute referral links accurately and fairly, and protect and maintain the 2captcha's and system's reputation and image. Customers must not distribute links in a manner that may affect the 2captcha's reputation or engage in deceptive, misleading, or unethical behavior, or make false or misleading statements about the 2captcha, system, or referral program.

Availability Statement:

Even the best captcha recognition services cannot guarantee a 100% success rate and 24/7 smooth operation. Your target captcha types or your target websites may change at any time, leading to captcha recognition failures. The optimal performance of any long-term captcha recognition service requires continuous monitoring and maintenance.
We do not provide special maintenance for any specific website. If a certain captcha service you need does not work on a particular website, it does not imply that the same type of captcha service will not work on all websites. Regarding such specific cases, we are unable to offer refund services.

Refund Policy
Dispute Resolution

Any disputes arising out of Clients access to the Services and/or use of the System shall be resolved subject to Dispute Resolution Procedure set out as follows:
Any dispute arising out of the use of the System shall be provided for Customer Support of 2captcha consideration by email to: support@2captcha.net. Please address any inquiries that may arise in relation to Refund, Cancellation, or Chargeback to Customer Support.
Please be aware that for security reasons we log Customer Support conversations with the Customers.

Refunds

2captcha offers intangible goods. Therefore, we do not offer refunds in any form.
Lack of competence or ability to properly use the service. 2captcha is not responsible for the education of clients, developers or any other types of third-party professions. We do not refund based on lack of competence.
Our team provides all the needed documentation, guides as well as material on privacy beforehand through the online blog as well as other channels.
All of our services have been tested by certified professionals and applications are properly navigated as well as described during the procedure. API requests are handled with care as well as immediate assistance with precise information. Quality Guaranteed.
Please notice, that we do not take any responsibility for the incompatibility of our products with third-party software, namely: scripts, extensions, add-ons, plug-ins, and so on. any refund/return/exchange request will be kindly denied. We do not ensure or guarantee that our products work flawlessly compatibility-wise with any third-party application, and support for applications as such is not provided.
Our Support Team is eager to assist you before, during, and after your purchase. The highly professional team will offer all of the knowledge in order to offer a suitable solution.
Before purchasing, make sure to inform yourself about the possible use cases. We are ready for your questions, practically any time of the day.
If you still have any concerns, please contact us through the below:
Email: support@2captcha.net

Our position & Report abuse

2captcha’s services strictly prohibit any user from engaging in purposes that infringe the interests of others, including but not limited to cybercrime, cracking, and fraudulent. 2captcha is committed to helping start-up companies with more powerful AI algorithms to do SEO, AD verification, benign crawlers and other business growth scenarios, helping them save budget.

Report abuse to us - for Infringed companies

If someone uses our services to infringe on your interests in an illegal way, please contact us immediately, once the case is true, we will stop their services and provide the information we have, and do our best to help you recover your losses.

Report abuse to us - for companies

-We HATE cybercrime. If you are an company and you observed fraudulent usage from perhaps one of our users, we will take this into serious consideration, please contact us immediately. If this is the case, the business that committed this abuse will be promptly kicked from our system and forbidden from any further interactions.

Compliance statement

2captcha takes firm action against illegal or non-compliant use of 2captcha's captcha solving service and will assist law enforcement agencies in investigating potential misuse of the 2captcha network.
The use of the 2captcha network for illegal, fraudulent, or abusive activities is strictly prohibited , and any such suspicious activities will be investigated.
Prohibited activities include (but are not limited to):
Any form of DDoS attacks.
Any form of spamming: the mass posting of any emails/comments/IRC messages and images.
Any form of advertising fraud or click fraud.
Impersonation or deceptive fraud purposes.
Any form of creating fake accounts or content.
Any form of Reselling 2captcha service.

How to contact us

Feel free to send your feedback, comments, and queries for technical support to support@2captcha.net.